Last updated: August 1, 2026

This Refund & Cancellation Policy applies to all purchases made through https://visioncareoptics.com or at our store, Vision Care, 7, New Market, West Patel Nagar, New Delhi-110008. Please read this policy carefully before placing an order.

1. Order Cancellations

  • Ready-stock products (sunglasses, frames without power, accessories): Orders can be cancelled free of charge within 24 hours of placing the order, provided the item has not yet been shipped. Cancellation requests after this window, or once the order has been dispatched, will not be accepted.
  • Prescription eyewear & contact lenses: Since these are made or fitted specifically to your prescription, cancellations are only accepted within a shorter window — typically before lens processing begins, or within 4–6 hours of placing the order, whichever is earlier. Once lens processing has started, the order cannot be cancelled.
  • Cancellations initiated by us: We reserve the right to cancel an order due to reasons such as non-availability of stock, inability to verify your prescription details, pricing or listing errors, or suspected fraudulent activity. In such cases, we will inform you and issue a full refund to your original payment method.

To request a cancellation, please contact us promptly at visioncarewpn@gmail.com or call 9891227221, quoting your order number.

2. Exchanges

We generally offer an exchange-first policy for ready-stock eyewear and sunglasses:

  • Products may be exchanged within 7 days of delivery, provided they are unused, undamaged, and returned with original tags, packaging, and accessories intact.
  • If the replacement product you choose is of equal value, no additional payment is required.
  • If the replacement product is of higher value, you will need to pay the price difference.
  • If the replacement product is of lower value, the difference will not be refunded in cash; instead, a credit note will be issued for the balance amount, valid for future purchases with us.
  • If you do not find a suitable replacement at the time of exchange, we will issue a credit note for the full value of the returned product.
  • Our credit notes do not carry an expiry date, unless stated otherwise at the time of issue.

3. Returns & Refunds

  • General policy: As eyewear is a made-to-fit and prescription-based product category, we do not offer cash refunds for returns arising from personal preference (e.g., change of mind, fit, or style) once an order has been delivered and accepted. Such cases are handled through the exchange process described above.
  • Refunds for cancellations or errors on our part: A full refund will be issued if we cancel your order, if the product delivered is incorrect, damaged in transit, or does not match the specifications on your invoice, or if we are unable to fulfil your order due to unavailability of stock.
  • Refund method: Approved refunds will be credited back to your original mode of payment. Refund timelines may vary depending on your bank or payment provider, typically within 7–10 business days of approval.

4. Non-Returnable & Non-Exchangeable Items

For hygiene and customization reasons, the following items cannot be returned, exchanged, or refunded once delivered, except in case of a manufacturing defect or an error on our part:

  • Contact lenses with a broken, opened, or tampered seal
  • Prescription lenses that have been custom-fitted or ground to your specific prescription
  • Products showing signs of use, scratches, bending, twisting, or damage not present at the time of delivery
  • Products returned without original packaging, price tags, invoice, or accessories

5. Quality Check

All returned or exchanged products are subject to a quality inspection by our team before an exchange, credit note, or refund is approved. Products found to be used, damaged, or altered from their original condition may be rejected for exchange or refund.

We recommend recording an unboxing video for high-value orders and inspecting your product carefully at the time of delivery, as this helps us resolve any disputes quickly.

6. Warranty-Related Replacements

Warranty claims for manufacturing defects in frames, sunglasses, or lenses are handled separately from returns and exchanges, and are subject to the terms outlined in our Terms and Conditions. Warranty does not cover damage due to misuse, accidental damage, or normal wear and tear.

7. How to Request a Cancellation, Exchange, or Refund

To initiate a request, please contact us with your order number and details of the issue:

Vision Care 7, New Market, West Patel Nagar, New Delhi-110008 Phone: 9891227221 Email: visioncarewpn@gmail.com Website: https://visioncareoptics.com

We aim to acknowledge all requests promptly and resolve them as quickly as possible.

8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We recommend reviewing this page before making a purchase.