Last updated: August 1, 2026
Vision Care (“Vision Care,” “we,” “us,” or “our”) operates the website https://visioncareoptics.com (the “Site”) and our retail store located at 7, New Market, West Patel Nagar, New Delhi-110008 (the “Store”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our Site, shop with us in-store, or otherwise interact with us, and the choices you have regarding that information.
This Site is governed in accordance with the laws of India, including the Information Technology Act, 2000 and rules made thereunder. By using this Site or our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or share your information with us.
1. Information We Collect
a) Information You Give Us
When you place an order, book an eye test or appointment, sign up for updates, or contact us, we may collect:
- Name, phone number, and email address
- Billing and shipping address
- Payment details (processed securely by our payment partners; we do not store full card details)
- Prescription and eye-power details you provide for the purpose of preparing spectacles or contact lenses
- Any other information you choose to share with us, such as through customer support or feedback forms
b) Information Collected Automatically
When you visit our Site, we and our service providers may automatically collect certain information about your device and browsing behavior, including:
- IP address, browser type, and device information
- Pages viewed, products browsed, and time spent on the Site
- Referring website or search terms that led you to our Site
This is collected through cookies, log files, web beacons, and similar tracking technologies. This data does not, on its own, identify you personally — it identifies the device or browser being used. For more information on cookies and how to control them, visit www.allaboutcookies.org.
c) Information from In-Store Visits
If you visit our Store for an eye test, frame selection, or servicing, our staff may record your contact details and prescription information in our records to process your order and follow up on servicing or warranty matters.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders (including preparing spectacles/lenses to your prescription, billing, and shipping)
- Communicate with you about orders, appointments, and customer service queries
- Send you updates, offers, or promotional communications, where you have opted in to receive them
- Improve our Site, products, and services, including analysing how customers browse and shop with us
- Screen for potential fraud or misuse
- Comply with applicable laws, regulations, and lawful requests from authorities
We will not use your sensitive personal data (such as prescription or payment details) for any purpose other than the one for which it was collected, without your consent.
3. Sharing of Information
We do not sell your personal information. We may share your information with:
- Service providers who help us operate our Site and business, such as website hosting providers, payment gateways, courier/logistics partners for delivery, and analytics providers (e.g., Google Analytics)
- Lens and lab partners, where required to prepare prescription eyewear on your behalf
- Legal and regulatory authorities, where required to comply with the law, respond to a lawful request, or protect our rights, property, or safety, or that of our customers
Any third party we share data with is expected to handle it securely and only for the purpose for which it was shared. Where your data is processed outside India by any of our service providers, we take reasonable steps to ensure it remains protected in line with this Policy.
4. Cookies and Tracking
Our Site uses cookies to keep the shopping cart working, remember your preferences, and understand how visitors use our Site so we can improve your experience. You can disable cookies through your browser settings; however, some parts of the Site may not function properly if you do so.
We do not currently respond to browser “Do Not Track” signals.
5. Your Choices
- Marketing communications: You may opt out of promotional emails or SMS at any time by using the unsubscribe link in our emails, or by contacting us directly.
- Access and correction: You may request access to, correction of, or deletion of your personal information held by us by writing to us at the contact details below.
- Prescription records: You may request a copy of your prescription or purchase history on file with us at any time.
We will respond to reasonable requests within a reasonable timeframe, subject to any legal or record-keeping obligations we may have.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, including maintaining order history, warranty records, and prescription details for future reference, and to comply with our legal and accounting obligations.
7. Data Security
We implement reasonable technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our Site and services are intended for use by adults. We do not knowingly collect personal information from children without the involvement of a parent or guardian (for example, when purchasing kids’ eyewear on their behalf).
9. Third-Party Links
Our Site may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any third-party site before sharing your information with them.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Vision Care 7, New Market, West Patel Nagar, New Delhi-110008 Phone: 9891227221 Email: visioncarewpn@gmail.com Website: https://visioncareoptics.com
